Worldwide Cruises
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I would not use worldwide cruises again …
I would not use worldwide cruises again in the future. I booked a once in a lifetime holiday for myself and my daughter to celebrate her 18th birthday. Alex booked us a holiday flying with virgin Atlantic from Manchester to Florida Orlando staying on a room only basis in a hotel on international drive Orlando for 7 days then a cruise on carnival liberty for 5 days/4 nights going around Bahamas, all inclusive staying in a cabin with its own balcony. Sounded perfect and we were both excited to travel. However Day 2 into our holiday in Orlando we were told a hurricane Irma (category 5) was due to hit Florida and Bahamas and we should return home. I sent numerous e mails to Alex and copied in kenny (manager) asking what we should do re getting home. I was told to phone the cruise line, airline and basically do the work myself to get home. With 2 days of research and numerous phone calls we were told by virgin Atlantic that we needed to get home in the next 2 days before the Orlando airport closed. They said the travel agents should be assisting us in getting home and I said no. They said this was unacceptable and they would ring worldwide cruises to help us. After putting me on hold virgin Atlantic came back online to say it was the worst call she had done. She confirmed they were not assisting us so she would do this for us. She managed to secure us a flight home foc but to Glasgow were we needed to get 3 taxis and 2 trains to get home. Upon returning home I contacted worldwide cruises regularly to get a refund for the cruise which was cancelled due to hurricane Irma and compensation for the holiday we never got to enjoy. I was told the amount of the cruise was £453 for us both (£226.50 each) and this would be refunded to my card. This was weeks ago. When I queried why the price was so low I asked for a breakdown of the package holiday ie the flights the hotel and the cruise. They would not provide this. I asked why £453 was so low, then I got told they had miscalculated and it was now £650 (which still appears low). Carnival cruises paid them direct for the cancelled cruise I asked worldwide cruises for evidence of what was refunded and today was told they could not do this. As of today we have been back almost a month I have had no money back and service has been terrible. Ignored e mails, told manager was off on holiday assured dates kenny would ring me back which he didn't. Basically I had to do all the hard work to get me and my daughter home and only had 1 day of a holiday the rest was trying to get home. Would definitely not recommend, they are quick to take your deposit and good at sales pitch but after sales care is sadly lacking!