Economy Energy
View company profile →
AVOID AVOID TOTAL CRETINS WITH NO INTELLIGENCE MANNING THE PHONES AND EMAILS
I have been trying to pay and close an energy account with EE since I sold the property In September. Despite numerous phone calls and emails (when I gave them the final meter readings) I have NEVER received any bills. Then on 7/11/18 I received an email from a debt collection agency (ORIEL) demanding payment . Seeing as I have never received a bill (let alone a correctly worked out bill) I cannot fathom how this Co expects to me cough up the money for a non existent Invoice??? Despite numerous phone calls and emails from, lets call them S and A (both giving me con tradectory advice) I have given up. Customer complaints do not even acknowledge my emails to them . I must point out that earlier this year I was phoned by a different debt collection agency demanding payment.. Again then I had not received any bills, despite my attempts to give them details over a long period of time. The aforementioned S did manage to eventually get that sorted although the phone calls demanding payment continued even though no money was outstanding. The responses received from EE is shocking. Nobody seems to be able to comprehend basic accounting principles, nor can anyone work out what my bill should be. I have tried to get this settled but they are totally incompetent. and the fact that a debt collect ion agency is now chasing me is totally unacceptable. Avoid this company at your peril. They will give you a headache and cause you so much misery and you will be spending hours an the computer and on phone calls dealing with cretins who are useless. By the way I have used initials as I was told I did not have their permission to use their names!!!!!!!! Heaven forbid someone might be held to account for their incompetence !!!!!