Georgia

Apr 4, 2018

DONT RISK IT!!

Do not fly with czech airlines!!! Flight to prague was okay but flight on way back was awful. Checked in ans got told our cabin case was fine and would fit in to cabin storage. Went to board the plane and got stopped abruptly by staff saying our cabin case was too big and to measure it in basket. There was another couple who were also very distressed aa they had been stopped also and was getting spoken to like crap by a staff member. I put my case in the basket and it fit but was still told it was too big and that we had to pay 40 euro with an extra charge of 10 euros because we didnt check it in at the start. We explained that the lady at check in checked all of our cabin cases and said they were fine but they did not care. We also said that we flew with them on our way out to prague and the cabin case did fit in to the overhead storage but again they did not care and shouted at us saying that if we did not pay then we would get chucked off of the flight! I have never ever been treated so awfully! I took photos of our cabin case in the sizing basket and emailed the airline who refused to give us a refund for reasons that didnt even make sense, couldnt even understand the email they sent back to us. Was planning on going away with czech airlines again in june with a group of 10 for my dads 60th but the issue was never sorted and so I would never fly with them ever again. Awful awful airline with rude, arrogant staff!!