Affinity Water
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Daylight Robbery
Unbeknownst to me, I have been on some archaic tariff where as a si file person I get charged the same as a household of 10. Paying £85 a month for water and accidentally found out when a neighbour lamented that her bill had gone up. She has children. The kicker was, her bill was less than mine. I called affinity who explained some archaic billing established in the 60s or something. She said I would be better off on a meter. An engineer was arranged about 2 months ago and he showed up 20 minutes early when I was trying to get ready for work at 7.40am. I told him I had to get dressed before I let him in. He said he could not wait. The purpose of the visit was to put me on a metre and save me £500 a year given my consumption level. The truth of the matter is affinity water are not vocal about this and getting people on right tariffs that saves costs because it affects their bottom line. They also have ignored my follow up emails on thjs and have an active complaint number 607/0/00558/0150RISM! Why because putting me on a more affordable tarifff will affect their profits. I have therefore cancelled my direct debit for the first time in 20 years! No doubt this will get all concerns raised and the need to contact me because I am not paying to continue being on this tariff and they have refused to resend someone over because in doing so it affects their profit margins! Update 24/06/25 Despite providing your own complaint reference you still ask for a customer number. I raised this concerns in January and to provide me a resolution to bring my billing down in End July and or October to help bring my billing down completely tells me you are not trying to save customers money but really and truly continue from stealing from single people!!!!