SriLankan Airlines Official
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This airline is not serious
I would like to share the following experience on damaged baggage. On 26 February I flew to Delhi from Colombo. On arrival I noticed that one of my suitcase was heavily damaged. Tried to find the staff and got hold of 2 young girls. They were helpless and asked me to send an email. When I insisted she gave me an email which was not correct. I searched myself and finally found the right email. Got an acknowledgment and was asked to wait for 10-12 working days. I was asked to send the details again and the initial reply was that they will see if something can be done . After another 10 days they agreed and informed about the compensation amount and provide bank details. After another 10 days or do I received a form where I was asked to fill the bank details. They found some mistake in the form and had to send the rectified form. Now finally after two and a half months the amount has been credited in my account. To register a complaint time is needed, but even after that same time is required for follow up. It is really very strange. Normally all airlines have staff at the airport or handling agents and things can be resolved on the spot. In any case I am not using this airline again for sure. Such a bad experience never again.