Travelocity
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Worst Customer Service Ever
Booking is super easy. And if you don't have any problems, you're fine. However, if things get tough (such as with pandemic chaos), and flights get cancelled or rescheduled, you might find yourself alone with two kids at midnight in an airport on the other side of the country with NO help from Travelocity whatsoever. None. After hours on the phone, I ended up finding (and paying for) a hotel by myself. I have never encountered worse customer service. A year later, I have no responses to inquires for refunds other than "oh it must be the airline's" fault. (The airline of course hands it back to Travelocity...) I am still waiting on the refund for the leg of the flight we couldn't get on. I understand that the pandemic caused unprecedented chaos, but we went through a company like Travelocity for the help they supposedly could provide in case of problems. And were left stranded in Boston at midnight. After solely booking travel through Travelocity for over a decade, I am never going back. Why in the world wouldn't I just book directly with the airline if there is no help to get from this company when you need it? Absolutely subpar service.