Neo Tourism
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RUN! AVOID THIS COMPANY AT ALL COST!
RUN! Avoid this company at all cost! They are polite but when something goes wrong you’re on your own! It’s been 8months of hell trying to get this company held liable for the most horrible experience we’ve ever had. It’s supposed to be a long haul flight Birmingham UK to France to Abu Dhabi to Philippines. We arrived at the airport at 3am for a 6am flight went on the queue only to be told we are not on that flight! It was a Sunday and we are unable to get hold of anyone from Neo Tourism. We sat down in the airport not knowing what to do we then decided to go back home and wait until I can speak to Ana which was around 10am. To make the long story short we did not fly on the original flight I had to look for a different flight and ask Ana to transfer our flight and we incurred a lot of extra expenses different luggage charges, transportation to a further airport and my son who is celiac has to eat apple and banana the whole 18hours! I have tried to claim from Neo Tourism, no chance, they ask me to claim from Etihad no chance as Etihad said it’s Neo Tourism’s fault, they are pointing fingers at each other at the expense of the customer. But my issue is I have paid the money to Neo Tourism so at least help us claim from Etihad if it’s true that it was the airlines fault! But no the rude owner/manager I don’t even know who he is who was so horrible to my husband and has the nerve to say “what are we complaining about we did fly in the end anyways” ! We were able to fly 13hours later because I was the one who searched for other available flights which was 2 1/2 hours drive away from the original airport and asked Ana to get us booked on that flight! We have another flight booked going to Boracay a day after we land in the Philippines so we have to leave UK on the original date otherwise it will affect our entire family holiday.