Oceania Cruises
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Terrible customer complaints department
In general we had an enjoyable cruise. However if you have a problem on board or afterwards, the customer service team are atrocious. One of our booked tours was cancelled. Another brought us on a completely different trip than the one advertised. When brought to the attention of the destination services manager, he really couldn't have cared less. They also managed to break a wheel off my suitcase In Trieste rendering it difficult to move. We filed in a damage report form (which they lost) and were told to buy a replacement. We tried finding one in Venice but all too dear. We hauled the case to Lisbon and after wasting 2 hours of our holiday, we managed to find a case. When we returned home, they refused to pay for this offering me just £100 whereas its replacement cost 285. This trip cost me c.25,000 and they were too cheap to pay for a replacement case. That is why we have booked our next trip with Silversea and not Oceania. Vote with your feet folks. This is not good enough. User's recommendation: Vote with your feet folks. This is not good enough.