Now Test
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Even worse service than before - Awful company
Awful company, terrible service. I am currently on day 8 of 10-day quarantine, but my day 2 test results have still not been provided, and day 8 test has not even been delivered yet. No response to emails, messages left at their switchboard 0333 242 0507 are ignored. The helpline number they provide 0203 488 7870 is not working. I have complained to Public Health England (email to phe.complaints at phe.gov.uk) about this company and suggest everyone else does until this company is removed from the list of recommended testers. My advice - GO ELSEWHERE. Further update as NowTest FINALLY got round to responding (2 months after failing to deliver). They are now claiming that they will not issue a refund as I did not send them an email in time to refundsatnowtest.com. What a joke. I previously emailed them numerous times in the days following their obvious incompetence, and did not receive any response. BE PERSISTENT AND GET YOUR REFUND. I have processed the refund claim through my credit card and sent them the full details.