Friendly Rentals
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Don’t book at Friendly Rentals!
Ran into a lot of problems with our apartment (Almeida) in Valencia: - bed bugs (four of them, send picture of three) - defective dishwasher (which was confirmed, we had to clean up all the water it had leaked. Reported, no technician was sent. Also had to solve the electricity problems caused by the defective dishwasher) - stairgate loose (if you have younger kids, don’t book this apartment!) - defective floor on lots of places (quality is very poor) - lots of places with water damage (again, quality is poor) - malfunctioning lights - Outdated and defective furniture Informed Friendly Rentals, spent over 25 hours on cleaning/reporting/re-reporting/reminding/rereminding and the only answer is please remain patient. Terrible communication (Friendly Rental informed us on the day of arrival that they did no longer manage this apartment). Any complaint remains unanswered, reminders are answered by requesting patience…for over a month!) In other words, aftersales is absolutely terrible. My advice: don’t book at Friendly Rentals! [Update 16-11-2018] "shortly"...haven't heart from Friendly Rentals ever since! Again, complaint was reported in person and by email on September 30th. Will update this review periodically. [Update 12-12-2018] Again, no communication whatsoever, used Facebook as new communication platform (as Twitter didn’t resolve the lack of communication either). [Update 5-2-2019] After over 4 months the outcome was disappointing: FR doesn't have a relationship with the appartment owner any longer and they no longer rent the appartment. Because of this, there is no offer from FR at all. They are responsible but don't take responsibility. This outcome was told me over the phone, it required 4 phone calls (from my site) in the last two days. No official statement, no letter, no nothing. James, the very polite emplyee of FR, suggested that this review might have influenced the decission. [Update 6-2-2019] FR responded: "Antwoord van Friendly Rentals 3 uur geleden Emiel, as mentioned before we no longer have this apartment online. We apologize for ones more for the inconvenience caused. Please feel free to reach out to James anytime if you need further explanations. Kind regards, Friendly Rentals." James suggested yesterday to sent an email if the outcome was unacceptable. So that he could forward it to the FR management. As if over (around) 20 emails wasn't enough in the first place. Big fail, never will book at FR ever.