Verne Vernz

Verne Vernz

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Verne Vernz

EC

Economy Energy

View company profile →

1 out of 5 stars

I wish i didnt

Conflicting information given by their representatives, very few seem to know what they're talking about, overall poor customer service, very unprofessional telephone manner. I think I may have even disturbed one of them whilst eating their lunch! Economy Energy are Not worth the hassle in my humble opinion! Here's my experience... Moved suppliers from BG to EE Sept 2017. They handled the tranfer so would've got the previous readings, usage etc and calculated the correct monthly dd amounts (so I thought). I gave them the actual readings on the transfer date and was pleased when my monthly DD was £17 for electric and £24 for gas. (Great start) 10 months later, email received, I'm £195 in debit for gas... so I'm thinking, ok I've used more than anticipated lets just adjust the DD (SIMPLE RIGHT?!).. called EE, THEY told me DD couldn't be adjusted. FULL amount was taken (June 2018) in addition to the usual DD, no adjustment was made. (RED FLAG NUMBER 1 IGNORED!) 6 months later (Dec 2018) I received a call advising I owe over £300! (Bare in mind I've received no bills or communication from them since June 2018) I called their customer service to discuss my issue as advised by their collections team. The next untrained incompetent member of the customer service team that I spoke to (for over an hour), told me I would be charged if i moved suppliers (which was incorrect), she also struggled to explain and made up how my usage had been charged from the readings given on date they took over (in sept 2017) until the date of my call. I Was informally put on hold and left for ages, numerous times. On this occasion, when I asked about adjusting the DD she said it COULD be done and gave random figures of an increased DD to around £30/40 Email subsequently received confirming monthly DD INCREASED TO £165 as of 9/1/19 Bill received with estimated figures instead of the actual readings I gave during the call It was laziness on my part why i didnt look into moving sooner and I thought i was in the middle of a contract. I SAW THE REVIEWS BEFORE I MOVED AND IGNORED THEM! I thought "there are also good reviews, so they cant be that bad?"... DONT BE LIKE ME!! HAPPY NEW YEAR!