Travis Perkins
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Online ordering isn't a guarentee you'll get it !
I placed an online order for only 2 items. (The website confirmed the stock level when I ordered) I drove for 30mins to my nearest branch to collect the order, only to find that 1 of the 2 items wasn’t in stock. The shop assistant said he wasn’t surprised and that happens all the time. Really?! If Travis Perkins can’t facilitate an online system, then stop doing it. You don’t get that service from Screwfix, Toolstation, Argos or any other online retailer. After a mountain of paperwork and changes to a very small order, I then had to drive to another branch to collect the 2nd half of my order. What was going to be a 1 hour return journey, turned out to be just under 2 hours. ‘Time is money’, and in hindsight I should have paid extra and bought the items from a more reliable online retailer and had it delivered. I’m giving this review 2 stars because the staff corrected the issue, but the system sucks, and I won’t use it again.