Intrepid Travel
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amazing tour of cuzco/machu picchu
I was in the Machu Picchu by train short break trip a couple weeks ago. This was a solo trip and my first time going with Intrepid. This was an absolutely amazing trip!! The thing I most appreciate about Intrepid on this trip was that for some parts I was the only person in the group excursion yet the company did not cancel on me, I was still able to enjoy the adventure on the itinerary even if it was on my own with the guide. The main attraction - Machu Picchu tour was amazing, I got there bright and early and the local tour guide was very knowledgeable, friendly, and patient with the tour and explanations of everything! I did have an issue with one of the hotels I was placed at. The condition of the room/hotel was not up to standard and I did not feel comfortable. However, upon reaching out to the customer service department, I was genuinely happy with their response. They took my concerns very seriously, answered any and all of the questions I had as to why I was placed there, and were very kind about the whole issue. Will definitely consider travelling with them going forward!