EWT Water
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EWT water softener - gold series
We have had an EWT water softener for over 7 years. Even during the covid pandemic, I have had no problem getting through to EWT customer service on the phone & I have always had friendly & courteous service. We have an annual maintenance contract paid by monthly direct debit which includes service to the water softener, change of drinking water filter & supply of salt bags to last a year. The engineers have always been friendly & professional. Most importantly the machine is efficient at softening the water despite living in a very very hard water area. One thing I would advise is not to fill the water softener tank with maximum salt, I only fill up to half level so as to minimise salt bridging which is when the salt becomes rock solid near the bottom of the tank & the performance deteriorates unless you break up the salt bridge every day.