Energy Ombudsman
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We had an issue with our energy-Provider
We had an issue with our energy provider Octopus Energy; when during 2023 we were informed that our electricity consumption had risen by some 516%. In our attempts to identify this rise, we asked our provider for assistance, which was unfortunately not northcoming. After a lengthy period of time, I contacted the Energy Ombudsman as I felt that we were not receiving the level of assistance I expected and once thay had become involved, we received more assistance than before. We have since that time found from independant investigations; that the cause of our excess was due to a defective Positive Input Ventilation(P.I.V) unit , produced by Envirovent and which was fitted into our rented property by our landlord Wakefield and District Housing. Though all parties involved had failed to offer us any form of guidance; we found that this unit was wired into our a property via a specific line and when this line was disconnected from our supply, our usage dropped by approximately 8 kWh per day. During these times of increased energy costs; this worked out to be quite a sizeable chunk of our usage and since identifying this fact; our usage has been far les that previously. Our landlord of course, denied that this was a possibility and that the P.I.V unit was the cause of these issues and failed to offer us any form of response, other than closing the matter. Since then however and after I contacted them recently with irreputable evidence relating to our assumptions, they have commenced a stage 2 complaint into the matter, but I fear that they will once again; deem themselves as not being guilty of any form of maladministration and we will take this matter to either the Housing Ombudsman or to a Teir 1 investigation. All I can say in conclusion is Thank you for the interventions of the Energy Ombudsman and I would seriousl;y advise anyone with an Envirovent Positive Input Ventilation (P.I.V) fitted into their loft-space, to keep a watchful-eye upon your electricity-usage.