Home Trust
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Incompetence, Intransigence, and Possible Fraud
DO NOT USE THIS BANK!!!! In 2022 I had some financial difficulties and I had to rearrange and prioritize payments to keep everything afloat. I prioritized the bills that were sending me notices so we could still eat while I got back on track. They had my van repossessed with zero notice right before a holiday. I could have rearranged things and paid if they had given me notice, but they didn't bother. It cost me an extra $2k to get my van back, which meant getting even further behind on everything else. I tried to get back on track with my payments, but the numbers don't match between the online system and the statements. The transaction history doesn't show how funds were applied, so I just guessed and added $100 to the standard payment on the statement. I got a new phone and changed my phone number online. They reverted the 2-factor authentication back to my old number so I got locked out of my online account. I had to call twice to get my phone number changed so I could get back into the website where the numbers still don't match! As far as I can tell the extra payments just went into limbo somewhere and I can't figure out where. I finally got to where I can just pay off the remaining balance and now they're demanding an extra $1,300 for an insurance policy I didn't sign up for. I never received any paperwork for this policy. It doesn't show up anywhere in my statements or any of the transaction history. Despite obvious errors on their part, they have been completely unwilling to make ANY adjustments or considerations while being smug and condescending.