RIGHTIO
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Advised emergency appointment (boiler…
Advised emergency appointment (boiler repair) would be same day, within 1-2hrs to visit my elderly Mother Rang back after 3hrs to-be informed no availability, and would be 48hrs later for an Engineer to visit. Interestingly, I was then informed (by Jane) that the Sales Agent (Gareth) had no visibility of live diary slots It seems the “sales” approach is dishonest, unethical and expensive at the time a vulnerable person was left a further 3hrs without hot water or heating I requested the address to register a complaint, from Jane. I shared this 4 business days ago and yet, still no reply Thankfully I got a local expert to repair the boiler, within 1hr of calling and significantly less in cost. Very disappointing sales strategy, and no care for the well being of their customers. Felt appropriate to share this poor experience so others, are not put in a vulnerable or misleading position