Nitecore Store
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I purchased a TIP SE Flashlight
I purchased a TIP SE Flashlight from Nitecore directly, which stopped working around half way through the warranty period (I literally only turned it on a few times). I contacted Nitecore and they told me I am responsible to pay for the shipping from Connecticut to Texas to have the Flashlight fixed. It was going to cost me $13.00 to ship it to them (for a Flashlight that costs around $29). I went back to them and told them I should not have to pay another $13 to have it fixed while it’s still under warranty and asked them to either send me a free shipping label or replace the unit. They responded back that I am responsible for the shipment back to them and it usually costs around $5 to ship items back to them. Well, not from CT to Texas. And I used a very small 6.25” x 3.25” box. I will never purchase another item from this company again.