Travelocity
View company profile →
Agent not knowing what he was doing!
I booked flights for me and my husband to visit our grands using a credit of 993.00 to travel to Colorado on Monday, September 25, 2017 for a trip in November. I paid the difference that I was told by an agent by the name of Bagya and that we had to pay a little and we were on with that. After completing the reservations, I was sent an email confirming the details for our travel. All excited about the trip. On today, September 28, 2017, I opened my email to find out that all four of the flights had been canceled. I call Travelocity and first talked to a guy by the name of "Rob" and he told me to continue to hold on and we would check. After an hour he transferred to the last agent name Tony. I then stayed on the phone with Tony for another hour and 59 minutes to tell me that the flights were canceled because we had to pay another $410.00 to reinstate these flights. I was MAD because I was not nor could I afford to pay the extra but did. Please do not use Travelocity to book any flights. Please go straight to the airlines to book. I am out of major money because Bagua did not know what he was doing!