Michaels Stores
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Skyview FANTASTIC. Clairview...UNINTERESTED
The staff at this location were fantastic. I had just come from the Clairevire location and they were absolutely terrible. Disinterested and zero desire to assist. When I spoke with 2 different employees, both were unfriendly and unwilling to express a want to help answer my 2 questions. The manager of the store refused to give me a discount for a damaged item (the last one in store and previous staff member wouldn't search other stores inventory to see if they had one in stock). When I went to the Skyview location, they had 4 on hand and said they would've haven given me the discount with no problems. They did an exchange for me with smiling faces. Also, the Clairview store didn't ask for my phone number or email address. The Clairview store had only 4 colours of the lap top tray AND were higher priced than the Skyview store. I do understand that certain (or all) stores may be understaffed, but that is no excuse to treat the customers like they are not welcomed there. The staff at Clairview has made my husband and I decide to NEVER return to to that store, we would much rather travel to the farther location for better customer service. The Skyview store is your saving grace, for us to return as customers. Please make sure the Skyview manager reads this review and passes it along to their staff. The staff needs to hear positive feedback for their customer service. As for Clairview, the lack of sales will tell that manager that they, and their staff have the wrong attitude. They drive their customers away by the lack of interest.