LifeStance Health
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Billing Issues Never Get Resolved, they bleed you dry financially
Virginia Beach location Constant billing issues and when you are able to speak with someone, they are no help, but they will offer a payment plan. In my case, for medication management, they told me the provider puts in whatever codes they want during the 20 minute telehealth session (seems like they just want to line their pockets as nothing has changed) costs more than a 1 hour in person visit with the therapist. Medication management telehealth appointments last 20 minutes tops and my insurance is billed $450 and up. Between what I have to pay out of pocket for the telehealth appointments and the in-person sessions with my therapist, the billing is causing me to struggle financially which then causes me more anxiety and stress. My therapist is amazing and I would give her 5 stars but office management gets less than 0. They are cold, uncaring money driven and will harass you via phone, email and in person as soon as a balance is due and before you receive an invoice. If you have a card on file, they will charge it without any warning, again before you receive an invoice. Emailing the wecare email address and speaking to a billing representative does no good as they tell you to speak with the psychologist about the codes, good luck with that as if you ask about the billing codes, you are charged more.