Affinity Water
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They don't even deserve a star
They don't even deserve a star. I moved to my current property 4 years ago and when I set up the account I found out I was going to be charged double the price I was paying in the previous property (same people, same property size). I was told I would need to have a water meter reading installed to be charged for the actual amount of water used. However, I found out they've been at the block of flats on different occasions and they were unable to install one. After calling the company and request for someone to come to my flat to have a look, I had to wait for more than a month to get an appointment. Finally, someone came, wonder around the flat for 1 minute, took some pictures and told me he would send a report and I would be charged based of the number of people living at the property which is what I was suggesting and expected when I first moved in. I feel robbed and I want now a compensation!!!!!! Disgraceful service! I provided all details as requested and I'm still waiting for someone to contact me!