Payoneer
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Account Closure Without Explanation: 2 Years of Appeals, No Resolution
I've been a Payoneer customer for years, using it to receive payments from legitimate freelance platforms. My account was suddenly closed, and when I asked for the specific reason, Payoneer only referred me to their general "Terms and Conditions" and "Prohibited Transactions" list, without ever explaining which specific activity triggered the closure. I was never given a chance to clarify, provide additional documentation, or resolve whatever the concern was. Payoneer's own email stated I "cannot use their services anymore," with no appeal process offered. For two years, I have tried to resolve this through their support channels, but no solution has been provided. This has directly affected my ability to receive payments from clients and platforms that only support Payoneer. I would urge freelancers to be aware that if Payoneer flags your account, you may be locked out with no explanation and no clear path to resolution.