CK12

Mar 29, 2019

Warning - worst agency I’ve dealt with – hands down

The viewing was fine – then I agreed to rent the property. Big mistake Warning to anyone looking to rent through them – look for another agent who has the same property listed and save yourself the stress. It will only become apparent after you've signed up. Didn’t hear back after they took initial holding deposit, so emailed them 9 days later Was told "I should have known" offer was accepted because referencing link was sent to my employers Moving in date took forever to confirm – unnecessary stress as I had delivery men all booked and waiting Liaising with them on email was odd but fine at first – Then I moved in and found none of the pre-conditions were met Flat was left with old furniture, stained bedding and everything else they were supposed to have cleaned out Agency took no responsibility to remove the items (as per the holding contract) Broken light switches not working – wouldn’t fix Many other issues fall on deaf ears Liaising with 4 people regarding one job – Asked to repeatedly send photo’s to each person Inventory a mess - told I was on a key meter that was about to run out. No top-up key provided They passed my personal details to external company that kept ringing and emailing me at work to sell their services I have a day job – but have spent so much time trying to sort out things with this agency If I’d have known, I would definitely have chosen another letting agent There weren’t enough reviews of the agency online Seriously the worst agency I’ve dealt with and it’s a shame to finally reach that conclusion.