Celebrity Cruises
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Antarctica January 2018
My husband and I were on the Celebrity Infinity which left Buenos Aires for Antarctica on 21st January 2018. We had already been alerted to the fact that due to propulsion problems we would not be calling at Puerto Madryn, one if only 4 ports we were scheduled to call at. As we sailed South we were told that we would be late getting to Ushuia, indeed we only arrived at 4.30 p.m. meaning many who had booked trips were doing them in the dark. On our approach to The Falkland Islands, we were informed that due to stormy weather we would not be visiting and would be going straight to Montivideo. This meant we had 12 consequtive days at sea, only calling at 1 of the 4 ports for a whole day - and that was to get the ship restocked - and one port for an evening. Celebrity maintain this was down to poor weather. If the ship had been in full working order we would not have enountered any bad weather, the fundamental fault was was the poor state of the propulsion system, Celebrity will not take responsibility for that fact. Things often go wrong with ships, planes - any forms of transport, you judge the company on how it deals with these problems and in this case Celebrity is woeful. No customer service at all. 2000 people had a very expensive and very disappointing sail around the Southern Atlantic - not what we paid for. In addition should a ship with propulsion problems be sent to what can be the roughest seas in the world - I think not. The cruise should have been cancelled, the ship repaired and our booking honoured for the 2019 sailings I have no faith whatsoever in Celebrity and will not be cruising with them again.