Ralphs Grocery Company
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I started ordering since May 2020
I started ordering since May 2020, and have ordered many times. I have had to contact Ralphs several times. The past three times I subscribed to the annual service. After last week's dubious incident, and information from the chat service rep. I decided to check my bank account to see if all the overcharged amounts had been credited over the past year. NO - not one received. Not only that, nowhere on the Ralphs web site can you check how much and when the amounts have been credited. After looking for this information, I reached out to the company via chat, and the rep confirmed that the customer does not have access to this information. Poor business practices. Especially now that I discovered that I have not received any credits from Ralphs over the year. I am not recommending anyone to use this service. I am going to try other grocery stores e.g. Sprouts. A little more pricey, but they are above board I heard from a friend. She never had issues with the delivery service.