Travelocity
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Travelocity failed me
Travelocity: It’s 10:30pm and I am juggling trying to find a hotel after my flights were cancelled and everyone was booked that I called. I would have to pay for the hotel because my flight was cancelled on account of weather and I was also trying to find someone to help me locate my 3 pieces of luggage. One that I carried on because it had my medications and they asked me to check it at the gate. Big mistake. When I arrived to DFW Airport they shut down all baggage until the next day. I had a very long day starting at 3:30am that morning getting on an LAX flight at 6am. I hadn’t eaten a meal but just snacked thinking when I arrived at my next destination before flying home I could get a meal. Etc, etc. It was nerve racking to find a hotel with all the hysterical and angry people around me. I was alone. Meanwhile, I got on my Travelocity app, checked the filters that included breakfast and airport shuttle. I checked the hotels website and it didn’t say it had limited shuttle service. Thinking I checked the right boxes and Travelocity had my back with the filters I checked. I waited and saw a shuttle for the Holiday Inn and ran after him as he zoom past me waving him down. He said he goes to a different location not letting me know I wouldn’t ever see a shuttle till the next morning. I waited for my Holiday Inn shuttle. I called multiple times but no one answered until I had called for the fourth time. The poor girl was alone running the hotel by herself. No wonder she didn’t answer. When we talked she said they they stopped at 11:00pm. So then I started with my Lyft and Uber apps. It was going to cost me $69-$120 to get me to my hotel 10 miles away. Also, each time I tried booking the Lyft and Uber the app showed someone coming and they cancelled each time. I called the hotel about my situation and I was told I needed to talk to the third party whom I booked it through. Yes, I called Travelocity and they said call the hotel. I did ask a taxi driver to take me to the hotel and he would charge $45 dollars. I just want my money back because I have to stay overnight and hang out somewhere till my flight at 6:30pm the next day. More $$.