Celebrity Cruises
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Simply the worst...
Thieves , Vagabonds , Liars and cheats. I had to cancel a Celebrity cruise 2 months ago due to an ill relative. At the time we were told that our unused excursions would be refunded within 2 weeks. It's now 2 months later, many many phone calls. 3 promises that the money would be refunded straight away, many emails unanswered. Many promises of a call from a supervisor not fulfilled, a totally non existent customer service ethic. ... And I still have not got my money back. Now 2 weeks before Christmas they still have hundreds of pounds of my money that they have not returned and appear to have done nothing to put it right. This is a level of service you would expect from your local pound shop or ryanair .. but this is a company that sells an image of a premium product and charges very premium prices. I have never come across a company before that just takes your money and ignores you when you ask for your own money to be rightfully refunded. Premium prices.... Definitely... Premium Service.... You must be joking!