DES Renewable Energy Ltd
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Solar PV and Battery installation review.
DES have recently installed a large domestic PV solar and battery storage system for me. These are my thoughts. Once you start to make investigations, it doesn't take long to realise that choosing a company to plan and install a PV solar system is a potential minefield; the more you gain an understanding, the more you realise you don't know. If I was asked for advice it would be to educate yourself as much as possible regarding all things solar beforehand- YouTube is a fantastic resource, check out GARY DOES SOLAR- lots of no nonsense, impartial advice ranging from the very basic to more advanced topics. SOLAR AND BATTERY UK Facebook group is also a wealth of information. There're a lot of sales led companies out there, all keen to provide a basic PV solar set up, competitive price and fast turnaround, for some this is no doubt exactly what they are looking for. I wasn't. My project was always going to be a challenge, not necessarily from a technical perspective but more the requirement to co operate with other on-site trades, the co ordination of timescales, and working with a discerning, inquisitive client who sought perfection. DES met, and in some instances, exceeded my hopes and expectations. My personal experiences included: Initial and subsequent communication with all members of the company, whether by email or telephone, was superb - as were after sales enquiries. Questions were answered promptly, accurately and politely. When additional time was required to resolve an issue this was explained to me, a time frame indicated and an answer forthcoming. From initial planning to final installation the level of technical expertise was clearly visible and well executed, as was the willingness to advise and suggest alternative options and solutions when required. Co operation with other trades and myself was always forthcoming. There was a willingness to be mindful as to how other parties would react, be affected or influenced. Costs and payment terms were clearly indicated. The work was carried out to the agreed timescales and budget. Follow up paperwork and documentation arrived promptly thereafter. Thank you DES. Jonathan Rabone.