Bath Holiday Rentals
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Don’t book with this company
I’ve never written a bad review like this before but would urge others not to make the same mistake I did when booking accommodation through this company. I booked a house in September for a group celebration due to occur this month. Despite being unable to provide the property due to nationwide lockdown, Bath Holiday Rentals refused to provide a refund of the deposit paid. The owner tried to force us into a postponement claiming that the virus situation would be fine in the summer, a fact which she is completely unqualified to know, particularly when the booking is for 14 people. The owner’s attitude was simply ‘tough luck’. After several emails back and forth, with the owner advising me that it wasn’t her problem or responsibility, I received part of the deposit back, but am still £400 out of pocket for a service I have not used. Would simply not recommend booking with this company.