Urang Property Management Limited
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Neil Cuffy does not respond to emails…
Our property manager does not respond to emails or calls from owners re basics like a broken lift for MONTHS. His manager is unreachable as an escalation point. There is no accountability or service provided, just a cash grab every month. Urang makes it a point to direct clients to keep emailing and calling about the same issue until it is resolved to keep the issue at the top of your property manager's inbox. You are basically asked to be an admin for someone who you are paying to do the job...what kind of service is this? As property manager he was given the run around by one lift repair company who said engineers had Covid and couldn’t service the area. He is not confident enough to find a timely alternative, terminate the contract with a negligent lift company or seek advice from more experienced colleagues. UPDATED: Lift reported broken: November 5 Lift service scheduled: Dec 4 (one month!) Lift reported broken again: Dec 8 Lift repair still not actioned…JAN 28 and counting