Samsungtradeinoffer
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Nefarious and Unscrupulous Individuals.
Samsung Ref no - 2879955 Order number - UK240103-07008801 I was offered £370 for my old Samsung Galaxy S22 Ultra as part of a trade-in for the new S24 Ultra. I promptly returned my old phone when my new S24 arrived. Unfortunately, the S24 Ultra had a faulty screen and was returned for a refund. When I queried Samsung about my trade-in, they said they'd contact their 'trade-in dept' and put the 'recycling' of my old phone on hold. Me being cynical contacted their trade-in partner and they said that there was no chance of recovering my phone once they had received it! Emailed customer service and they said I'd get the market value for the phone back in way of a refund. I was expecting £370, No they're giving me £230. No way did I agree to this and I am absolutely livid how they could do this to me? I'm now in the unenviable position of having no phone at all. They have no right to rip me off like this and I'm not going to accept this abysmal situation. So ultimately, heed my advice. Do not send your old phone back until you're completely satisfied with the new one. Otherwise you'll never see your old phone again and not be offered your original agreed trade-in price in return.