Japan Crate
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Japan Crate doesn't care about April's crates or you
I have a love-hate relationship with Japan Crates services, but April crates shipping crap is end of my relationship with them. I had used them in the past and I found their snack crate and noodle crate to be enjoyable. I did stop for a long time because their doki doki crate was mostly filled with bootlegs/aliexpress crap. Even when they moved everything to Japan, the boxes was still filled with generic aliexpress junk. So I been subscribe to their gacha crate, but decided to cancelled my subscription because I wasn't interested in April's crate. I decided to instead subscribe to their noodle crate as a gift to my boyfriend. First of all they reactivate my gacha crate without me knowing and I didn't find out until I got the extra shipping charge. Never saw an email about getting that subscription renewed or anything. If you know how their website is designed, especially on mobile, it's very deceptive on if your subscription was actually cancelled. But like a lot of people here, I had both of my April's crates shipped back due to Japan Post suspending SAL shipping services. Japan Crate had the nerve to force people to pay additional shipping fees to have their crates reshipped that wasn't the customers fault. There was no option for a refund or any offer to hold these crates. No, force charged on everyone account because Japan Crate claims to be a small business. Yeah that's right. Probably the largest Japanese based subscriptions service out there that offers 6 DIFFERENT crates and ships internationally everywhere. But we small business. So it was 5 dollar extra to reshipped each crate with the promised that it would included tracking and shipping would take 1 to 2 weeks. So I let it go, figured get my crates and be done with them. I honestly didn't want them anymore at that point, but if I was getting them quick, I was okay with that. Two weeks later I get an email saying my crates were reshipped and there was not tracking and that shipping was going to take 2 to 4 weeks instead. Wut Weeks went by and no crates. After 5 weeks I contacted them asking why was shipping slower than it was initially stated and why I was charged additional for shipping when I was getting the same speed of delivery. They totally gloss over my questions and just told me it was in transit. I started seeing other people complain and some were saying now they was being told it wasn't coming until mid June to late July. They even removed the part on their FAQ on their website saying it was only taking 2 to 4 weeks. I soon realized that Japan crate has took everyone crates and shipped it surface mail. If you don't know what surface mail is, it just putting your stuff on a boat and letting it slowly go across the ocean. It usually takes about 3 months to get from Japan to the west coast of the US. Japan Post is still offering surface mail as well as DHL and other boat based shipping companies. You guys need to be angry about this. Everyone has been forced to pay extra for shipping that taking months and probably only cost 50 cents per kg to shipped. And the fact that Japan Crate is trying to cover all of this up is disgusting. They been deleting posts and avoiding questions about it. They are screwing over paying existing customers. The YouTube influencers had no problem getting their April's crate because they just care about getting more subscriptions and thus more money. I highly encourage everyone to do a chargeback if you haven't received your crates. I did and my credit card had no problem getting my money back. Japan Crate is lying and just been straight up scummy to its customers and people need to not be okay about. Don't let stupid plebs defend this company. As of today writing this review in June 17th, I have yet to received any of my crates.