Harbour Hotels
View company profile →
Attended an Event at the Chelsea…
Attended an Event at the Chelsea Harbour Hotel, the hotel was rated 5* but the service was not, I specifically indicated my allergens unfortunately I was given a meal which had my allergen triggers. I tried to get the attention of the waitress, she had no idea what i was on about, she got the manager who was quite rude making it seem the mistakes was mine. I believed their waiting staff need to be trained on how to serve guest, their silver service etiquette was zero, a waitress was passing plate direct in my face across to another guest which I felt was unprofessional because I worked in the Events and Hospitality sector so I can categorically say, their service ruined my night and gave me a negative feeling about coming back to the hotel