Virgin Money UK
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Applied for advertised Virgin Credit…
Applied for advertised Virgin Credit card to enable to transfer a payment to another credit card at 0% fee for 13 Months interest free. Card arrived late which could only be used with Virgin App. The App which had to be down loaded was full of soft ware problems with account details and Virgin net work faults not allowing verification to view account. on the 9th September finally managed to use App after making multiple attempts for days to verify account only managed by speaking to several Virgin agents who also had difficulties in resolving. On viewing the app account details for the first time showed a fee charge of £106 and 0% for 12 Months which was not required informing Virgin agent who refused to credit the fee stating no alterations could be made to account after two weeks found not possible due to App problems and not been supplied with copy of appliction form. Pleased with Virgin agents help but disappointed with app verification difficuties no copy of application form ,prior account details showing fee imposed of £106 Received today from Virgin Money after review and complaint an offer to refund fee charged by telephone