Norton Support 247
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Non-existent support
Non-existent support. Chat is extremely slow. You are fortunate if you get past the automated service to speak to anyone and describe your issue. When I eventually got through I was cut off several times mid-discussion from their end and not through a connection problem. After over an hour’s repetitive discussion on their remote service which I had already previously agreed to I was eventually given a link with PIN to download a zip file. This I did immediately and after a number of attempts with new pins they supplied only to be told on opening each of the zip files that the session had expired. Several more attempts on chat automatically directed me to another support web page but the message on my screen was specifically to contact the technical team. Although it says telephone support is 24/7 in my country it specifies it Mon-Fri Office hours. I have received endless automated emails from them inviting me to call back on chat but the result is always the same as the highly time consuming efforts I described above. There is no offer to try and contact me and simply an impression they do not care. The excuse of a very high volume of contacts they have is indicative of an equally high number of contacts they must have with problems.