Southwest Airlines
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Paid for early bird check in
Paid for early bird check in. Was not automatically checked in because apparently it wasn't outside of 36 hours even though it said I was Eligible to get it on the flight. It was credited to my return flight. Customer service told multiple lies and said I didn't get a receipt for buying early bird because it was sent to southwest vacations and they are a separate company apparently. Kevin told me I bought it through their website and not using the app which I clearly used the southwest app. Apparently everything I said was a lie that's why Kevin and the initial person felt the need to continously talk over me then was set to hang up on me so I let Kevin have it.