Brenda Oest

Brenda Oest

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Brenda Oest

DC

DCG Stores

View company profile →

1 out of 5 stars

DONT EVER BUY FROM THIS COMPANY!!

I am embarrassed that I didn't read reviews on this company before ordering. I ordered a dresser, 2 nightstands and a mirror. They actually came less than a week from ordering. The top of the dresser was smashed and the top piece of the mirror was broken in two. I called the number all day and was sent to a voicemail that said to press 1 if I wanted to hold. When I pressed 1, it went back to the start of the recording in a loop never allowing me to actually hold. I did leave several messages but never heard back. I emailed and got a return email within a couple days. It states I needed to send a bunch of identifying information including pictures of the damaged goods. I did this and waited two weeks for the replacement parts to arrive. When I went to start putting the mirror together, I found there was no hardware in the box. I emailed and asked them to send hardware immediately. I turned my attention to the dresser and began assembling. A couple of the parts that would not be seen were split in two. My husband hot glued the pieces and I continued on. When I tried to tighten the hardware, everything split and broke. I wasn't even able to line up the pieces of the dresser. It all went together slanted. By now, I am done. I call and of course get no response nor am I able to remain on hold. I leave numerous voicemails and email several times. That was Wednesday. I called and emailed Thursday and Friday finally threatening to call the better business bureau. On Friday I receive an email stating that my email had been received and I will be contacted within one business day. At this point, I am almost to my 30 days since purchase due to their numerous errors. I can not get a response in any way from the company and it looks like I am stuck with a pile of junk I will have to figure out how to dispose of. I am also out $377 and change. I recommend that NO ONE even mess with this company. They are dishonest and you will likely be out money.