Bath Holiday Rentals
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Would no recommend during the pandemic
I will have to agree with the previous reviewer. In February 2020 I booked them for an event myself and friends would be attending September of 2020. When COVID hit and traveling restrictions were put into place as well as the event being cancelled, we reached out to the company. We were told that we could either move our deposit to 2021 or cancel and hope that they could rebook to get our deposit refunded. We decided to move our deposit. It is now April 2021 and the U.S. is still not allowed to enter the U.K. for unnecessary travel and if we do would have to be quarantined for 2 weeks (our entire vacation time). We reached out to the company again. We wanted to make sure we contacted them in more than in enough time. We mentioned we would like to extend our deposit to 2022, because as of this moment, we didn't want to wait till the last minute. We said if that wasn't possible if they could refund our money upon rebooking. They cancelled our reservation, but then told us that if they reboooked the property at a lower price, we would only get the lower price refunded. I am trying to understand how that would be our fault. Suffice to say, I will not be using them again at all. Especially when I had a vacation planned for Greece in April of 2020 with AirBnb. We paid the entire reservation in full and received the entire refund in full within a couple of weeks of our request.