Michaels Stores
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If I could give them no stars I would
If I could give them no stars I would. Horrible customer service. Ordered an item in November for Christmas. Check tracking a few days after I get notified it has shipped and it says it is waiting to arrive at the shippers facility. Check back a couple days later, same thing. Call Michael’s they tell me don’t worry it has shipped and will arrive between 12/16 and 12/17. Call Michael’s again on 12/19 and they tell me it didn’t ship and they would have to redo the order with no possible way to get it to me by Christmas. The refund is going to take 3-5 days so I can’t even go purchase a new one elsewhere because they have my money. Will NEVER shop at Michael’s again. I will pay more to buy the same stuff somewhere else.