Travelocity
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Bait and Switch
We booked a Cancun area trip for 3 as it was time to get out of Norhteast in January. We make lemonade out of lemons, but it’s hard to overlook the following: The all inclusive hotel we picked - turned out to be not all inclusive, as Travelocity hid this fact in fine print. That’s just garbage. The hotel pictures were photoshopped and highly selective, so an absolute bait and switch. Hotel Villa del Palmas was probably pretty nice when built 60 years ago, but now is dated, run down and run by the locals with little to no training. 100% of the running water in our all inclusive hotel smelled like fresh human sewage. Not in the pools where there is lots of chlorine, but in the sink and shower. So bad, that I avoided showering for 5 days (2 disgusting showers here, 1 elsewhere) that’s in 84 degrees. If you dont close the bathroom door, the whole room smells like human feces filled wastewater. The restaurants were a disappointment. The service was ok, but the food was trash. The last place we ate at - the fanciest steak house there is here, we got 70% fat in all meat dishes. The all-inclusive price for a meal for 3 was $500 and $900 for the Japanese place the day before. Uninspired except the octopus ceviche, that was good. The rest of the dishes need better quality ingredients and execution. We made it fun by buying activities and getting the hell out of here as much as we could. But an all inclusive hotel is for you to go there and stay, and I can’t wait to leave.