H10 Hotels
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Not refunding even when liable
I booked a 2 night stay with the H10 Art Gallery in Barcelona this May. I made the booking last July but unfortunately due to my Wife's sudden medical issue we had to cancel. I paid last July for the full rate which allows 100% refund up to day before arriving so I contacted them in April to say we couldn't go. They said they would arrange a refund. I paid by Credit Card and expected a full refund. They then made some excuse that they couldn't refund to my CC and had to credit my bank but with all the charges. I disagreed to the charges but they keep making excuses nearly 4 weeks later I still have no refund. The Manager at the Hotel keeps blaming his Corporate Head Office but they don't make the refund. I judge a Hotel chain not only by the actual experience but issues like this and they are keeping hold of our money. Now my CC company is chasing them - BEWARE!!