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I approached them for trademark…
I approached them for trademark registration. They sent me a questionnaire. There was delay from my side in responding due to some preoccupation, but when I finally did, they asked me to complete the procedure again. I requested one Soubarni, who made calls, to reply on email on how the process would go about and till what level their company would handhold. She instead insisted on saying that on phone. Despite sending them a detailed mail about my queries, Soubarni did not reply on email. When I insisted, she sent a mail skipping all my queries and just asking me to fill the questionnaire. That was unprofessional from a service provider, and I smell something fishy. It is difficult to understand why these guys, who are dealing in legal issues, are reluctant to be transparent and email me details of their services. I have asked for a refund and I will pursue them on this.