AWD-IT
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Missing items in mail
I recently placed with AWD-IT.co.uk for four NVMe drives during your sale period. The parcel was delivered to my doorstep by DPD approximately one week after dispatch. However, upon arrival, the package was already opened and only contained two of the four NVMe drives I had ordered. I contacted DPD immediately to report the issue. They informed me that any discrepancies must be resolved directly with the sender. Over the following two weeks, I attempted to reach out to your support team via email, but unfortunately, my messages were rejected by your Zendesk system as spam. I then called your office, where I was told that you would try to locate the emails. Eventually, we exchanged a few messages, and you confirmed that your packaging records showed four items were included. Subsequently, DPD requested proof of delivery, which I received and forwarded to your support team using an alternative email address. At this point, a critical detail emerged: the parcel dispatched from your office was black, whereas the parcel delivered to my home was brown and had clearly been tampered with—missing two of the items. Since then, I have sent multiple follow-up emails to AWD-IT, but I have not received any response for over two weeks. I am extremely disappointed by the lack of communication and resolution regarding this matter. I kindly request that you investigate this issue further and provide a prompt resolution. I would appreciate either a replacement for the missing items or a refund for the undelivered goods.