Harbour Hotels
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AVOID staying at Guildford Harbour…
AVOID staying at Guildford Harbour Hotel especially if you did not book directly. We booked a two night stay on 14th September 2021 because we wanted to enjoy the Full Day Spa booked with their signature HarSpa but when we checked into their rooms; it’s like being trapped in a dirty budget hotel! Twin beds were narrow 2.5 foot mattresses on top of used 3 foot divan base, complete with dead skin and hair from previous years’ use. The management were rude about it claiming that it is a “design aesthetic” that i did not accept this was acceptable to me…i was FREE TO LEAVE but they will be charging me for the whole two days booked! I could not stay in a hotel where the Air-Condition was a fixed warm 19 degrees and there was no standard Bar fridge one would expect. After 1.5 hours of contacting the BOOKING Aagent who were very helpful; Guildford Harbour Hotel finally released me with a full refund but INSISTED on charging me for the HALF DAY parking rate. They were very rude about it.