LifeStance Health
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If I could give a 0
If I could give a 0, I would. I am beyond upset, this company allowed me to fill out a accessment online, including my insurance. I have talked to correspond with more than 1 person about filling out documents, email, phone calls. When someone would call me from the office no one made me aware of my insurance because everything was approved online. I think I inquired about their services on Sunday August 11, online. So the process started from there and I was assigned a person according to my accessment and a time& date. The day of my appointment probably 5 mins before my appointment I get a phone call that they are unable to provide services to me because my secondary insurance is out of network!!! I said but my first insurance is in network and will pay for the services. She said unfortunately the company policy will not accept it. I know it is not her fault, but I told her I have been responding to emails, text, and phone calls and no one was aware of this but you? I said I am very angry disappointed and the company is very unprofessional in how they handle their clients. I am beyond appalled.! I will never recommend this business to no one in need of mental health, just UNBELIEVABLE!