Intrepid Travel
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Awful service resulted in us nearly missing our homeward flights
Intrepid arranged an internal flight for us with insufficient time to make our international flight home. Multiple emails voicing our concerns went ignored for weeks, and only intervention by our local guide meant that we got to the airport in time. Trying to contact Intrepid was like speaking to a brick wall. Intrepid used to be a great helpful travel company, but nowadays they seem to be relying on reputation alone. To completely ignore a number of emails about such an important aspect of our journey is totally unforgiveable. In response to Intrepid's reply below, I'm not complaining about slow email replies - I'm annoyed about the complete lack of replies, even now three weeks later. Live chat and phone wasn't an option to us with the dodgy WiFi we had available to us in the Himalayas, hence email being the only option.