National Sports
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Customer service not customer care
I have been emailing back and forth for two weeks. Customer service has sent repeated emails stating my player is verified then is not, then is then isnt. I told them I was unhappy because I paid twice within 6 months with a response that I was at fault for making two accounts although they claimed to have deleted one. Then a threat made towards my child due to my frustration in them taking money multipletimes with still no resolution or verification. The threat was to ban him and not to email again when all it took would have been a response in how to get the situation resolved. They also claimed not to deal with my sons sports league although there are over 1000 kids using it this year. So instead of help I have gotten threats to ban my child from sports requiring this verification. It’s confusing when I have proof (several forms) stating he is verified only to be told later he isn’t. Very unprofessional and could have been resolved if someone knew what they were doing to give proper guidance instead of threatening a child via email.