Consumer

Jun 8, 2025

Too long to refund my money and excessive postage charge deduction.

After returning the items and seeing them processed on 14th/15th May I had still not received my refund by 4th June so I emailed requesting they pay me as I had waited long enough. Miraculously they said they had processed my refund that morning!!! I finally received the money to my account on 6th June but was very disappointed to see they had deducted 3x £2.99 for postage. That’s £2.99 for each item returned not per parcel which I consider excessive and unfair. Due to the time it took to pay me and the amount they charged for postage I am sorry to say I will not be using this company again and would not recommend them to others.