iQ Student Accommodation
View company profile →
IQ PROPERTIES ILLEGALLY AND CARELESSLY…
IQ PROPERTIES ILLEGALLY AND CARELESSLY EVICTED MY SON AND DESTROYED ALL HIS BELONGINGS I would like to preface this review by stating that under NO circumstances should you consider signing a tenancy agreement with IQ properties in Brighton. After making the decision to study Art and Design at Brighton MET college, my son was a resident at IQ’s Abacus House during the 2023-2024 cycle. As much as I wish that I could say our experience with the company was positive, I believe that it would be a grievous disservice to prospective students and residents of Brighton. Whilst some individual members of staff themselves were both kind and lovely, our experience with the company has been consistently abysmal across the entire year – facilities such as the washing machines were far too often out of order and the premises was littered with unfinished building works. Whilst this was annoying, the most pressing and frankly criminal breach of contract and conduct undertaken by the administration and staff of Abacus House occurred towards the end of his tenancy. WHILST STILL CONTRACTUALLY A TENANT OF ABACUS HOSUE, my son arrived to his home in the early hours of the morning with his partner, to find all of his belongings cleared out, save a photograph. That includes ALL of his clothes, his artwork, the guitar he received for his 18th birthday, personal affects, and various necessary items that we are still remembering. I would like to repeat, MY SON WAS ILLEGALLY EVICTED BY IQ PROPERTIES BEFORE THE END OF HIS TENANCY, leaving him and his partner alone and vulnerable in Brighton overnight, in extreme emotional distress, with no place to stay. Not only this, but when we attempted to go through the appropriate channels of complaint provided by IQ, we were met with disinterest and a shocking lack of concern. After filing a complaint report, we were told the manager would contact us within ten days. For this entire period, we were left with no information as to the whereabouts of any of my son’s belongings. On the eleventh day since this awful incident, I phoned the company and was at last connected to the manager who was not even aware of the report. After a minute investigation, it was revealed that DUE TO A CLERICAL ERROR, the staff believed that my son had checked out when he had not – still being in possession of his room key and with the full intent to remain there until the end of his tenancy. Illegally, and due to their own total ineptitude, we finally had confirmation that they had entered his room and disposed of all his belongings. Furthermore, in order to be provided with any compensation the manager of the branch had the audacity to request receipts for all of his items – a request that is completely ridiculous. We have therefore been forced to seek legal assistance in order to gain any compensation for this tragic event. We are still immersed in this frankly distressing process, which is the crowning offence in an entire year of overpriced negligence, ineptitude, and now criminal behaviour. I would think very strongly before paying over £13,000 to sign with this company. Update further to this post and additional advice to prospective tenants. Despite trying to settle with IQ who have written to us saying that settlement “payment will be made immediately”, they have not yet done so and have gone silent and are not responding to direct emails. Apparently, they do monitor social media though, so we are hopeful that they will see this message and will respond to enable this matter to be settled without further legal escalation. It is not clear exactly what “the team are working hard to resolve this matter and reimburse you” means. I promise to update this post once this has finally been resolved – hopefully “immediately” = immediately. adv. 1) at once. 2) in orders of the court or in contracts it means "as soon as can be done" without excuse. Another update to this review. I can confirm that the money has now been received by my son. Our business with this company has now finally come to an end!